Identity Theft Protection | IDShield

Identity Theft Protection | IDShield

Identity Theft Protection

Identity crime can happen to anyone – no matter how careful you are. Get best-in-class identity monitoring and fraud resolution designed to help you protect yourself and your family against today’s digital threats.

Here's what you need to know

We do more online than ever – from banking, shopping, storing medical records, business, social media, school, and even doctor appointments. While convenient, this makes our personal and financial info more accessible to identity thieves and hackers.


IDShield helps protect what matters to you the most, like your identity, finances, privacy, and reputation, so you and your family can do what you love online... more safely. As an industry leader in online safety, IDShield:


  • Provides $3 million Fraud Protection Plan to help cover losses due to ID theft.
  • Monitors your personal info, accounts, and online reputation and alerts you if threats are detected.
  • Monitors your credit and financial accounts and alerts you to suspicious changes.
  • Helps protect your passwords, devices, and Wi-Fi connection from hackers. [PLEASE NOTE: These features are available on current plans only. Check your benefit overview for details.]
  • Offers protection for your loved ones with the family plan.
  • Provides 24/7 emergency U.S.-based customer support to help with fraud events.

Your personal identity, financial data, and privacy are priceless. Yet identity fraud and data breaches are a growing concern for many, even those who think they navigate the digital world safely.


IDShield continues to innovate its identity theft protection solutions, offering extensive monitoring and up to $3 million in stolen funds reimbursement. Their service provides 24/7 access to in-house experts who can fully remediate and restore identities to pre-theft status.

These are the periods when you are eligible to enroll for Identity Theft Protection: 


  •  Within your 31-day new hire enrollment period
  •  Within 31 days of a qualifying life event (you get married, have a baby, etc.)
  • During your employer’s annual enrollment

These form(s) are in Adobe Acrobat Reader (PDF) format and are available for downloading and printing.


IDShield Benefit Overview

IDShield Microsite

How It Works

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Enroll in IDShield Identity Theft Protection coverage

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Activate additional features online to maximize protection

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Receive alerts of suspicious activity

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Get your good name restored by a dedicated licensed private investigator

You learn that one of your online accounts was affected by a data breach.

You can contact IDShield 24/7 for identity theft emergencies.

If an identity theft event does occur, our Licensed Private Investigators will do whatever it takes for as long as it takes to restore your identity to its pre-theft status. The investigator will work on your behalf to resolve the issue by contacting the appropriate government agencies, financial institutions, credit bureaus and collection agencies

Frequently Asked Questions

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  • Who is the provider?

    IDShield combines best-in-class technology and around-the-clock monitoring, saving you time and stress. They scan billions of online sources, assess personal identity risks, issue alerts of suspicious activity, and empower users with access to 24/7 U.S.-based support and remediation services. With unparalleled family protection, IDShield provides access to safe browsing tools and personalized threat alerts.
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  • Who in my family can use this program?

    While the program is only available for you to sign up through your employer, you can enroll in a family plan that provides coverage to your spouse/partner and dependent children under age 26. Consultation, monitoring and restoration services are provided to dependent children under the age of 18. Consultation and restoration services are provided to dependent children ages 18 to 26.
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  • How much does coverage cost?

    Take advantage of an Individual Plan for only $3.21 per pay period.

    IDShield’s Family Plan is $5.98 per pay period.

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  • When would my coverage start?

    You will be eligible for coverage as soon as you enroll. While some features begin as soon as you enroll, for certain features to work, such as financial threshold and social media monitoring, you must enter your account information for us to begin monitoring.
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  • What if my employment status changes?

    Good news! If you leave or retire from your current employer, you can continue your coverage without interruption (subject to applicable law and the plan’s terms and conditions). Although payroll deduction will no longer be available, you can opt for other payment methods such as direct bank account deduction, credit card billing or home billing. Higher rates may apply. 
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  • Why would I need IDShield when my bank and/or credit card company offer a program?

    IDShield invests considerable resources into developing and advancing identity theft technology and spends countless hours learning how identity thieves work. Their identity protection services are far broader and more comprehensive than banks and credit cards, which are usually based only on credit. IDShield can monitor everything, and fully manage and restore your identity in the case of fraud. You do none of the legwork. Finally, an Identity Fraud Protection Plan of up to $3 million means you don’t have to cover the costs of recovering your identity.
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  • Is it safe to give IDShield my sensitive information?

    IDShield’s information security policy applies to all its employees, consultants, contractors, and vendors:


    • Your information is stored solely in an encrypted data center on non-public networks behind firewalls using network address translation and address control lists
    • Security protocols enable only a limited number of professionals to access data on a need-to-know basis
    • All facilities utilize the latest security measures, as well as state-of-the-art surveillance and alarm systems
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  • Is identity theft a concern for my children, too?

    Kids’ online identities can be a serious concern for parents. The family plan provides coverage for kids and teens, so you can help protect their personal data and give them a safe head start.
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  • When I activate credit monitoring, will it impact my credit score?

    No, activating credit monitoring on your IDShield account is considered a soft inquiry, which does not impact your credit score, as it is informational only and not a credit application. This differs from a hard inquiry, which occurs when you apply for credit. A hard inquiry can impact your credit score.

Are you ready To Enroll?

You are eligible to enroll during any qualifying event (new hires, life events) or during the open enrollment period.

Do You Need Help?

Our team is ready

M-F 8a-5p CT

Phone Number: 1-800-698-2849